Round Charsadda Chappal

at Two Soles, we aim to deliver your orders safely and promptly.

✅ Processing Time:

Orders are processed within 1-2 business days after confirmation.

✅ Shipping Time:

• 3-5 business days.
  
• Delivery time may vary on holidays or due to unforeseen circumstances.
  

✅ Shipping Charges:

Calculated at checkout based on your location.

✅ Order Tracking:

You will receive a confirmation message and tracking details once your order is dispatched.

✅ Service Promise:

We ensure quality checks before dispatch to deliver your products in perfect condition.

✅ Issues with Delivery:

If you receive a damaged or wrong item, contact us within 24 hours of receiving your order for prompt resolution.

At Two Soles, we want you to love your purchase. If you are not satisfied, you can request a return or exchange within 7 days of receiving your order.

✅ Eligibility:

Item must be unused, in original condition, with tags and packaging.

• Sale items are non-refundable unless defective.
  
  
  
  

✅ Process:

• Contact us on WhatsApp or email with your order number and reason for return.
  
  
• Return shipping costs are the customer’s responsibility unless the item is defective.
  
  
  
  

✅ Refunds:

Once we receive and inspect the returned item, we will process your refund within 3-5 business days to your original payment method or offer store credit if preferred.

Have questions? We’re here to help!

📍 Address:

House No. 56, Street No. 1, Fazal Garden, Sargodha, Pakistan.


📞 WhatsApp: [+923338706712]

📧 Email: [twosolesstore@gmail.com]

📲 Instagram DM: @two_soles2

At Two Soles, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our store.

1️⃣ Information We Collect

• 
  Name, email address, phone number, shipping and billing addresses, payment information (processed securely through Shopify and payment providers).
  
• 
  IP address, browser type, time zone, cookies, and pages you view to improve our website experience.
  
• 
  Details of products purchased and preferences for better customer support.
  

2️⃣ How We Use Your Information

To process and fulfill your orders.

To communicate with you regarding your orders, updates, or promotions.

To improve our store and your shopping experience.

To screen orders for potential risk or fraud

3️⃣ Sharing Your Information

We only share your personal information with trusted third parties:

• 
  Our store platform for secure transactions.
  
• 
  For payment processing (JazzCash, EasyPaisa, Visa/MasterCard).
  
• 
  To deliver your orders efficiently.
  
• 
  We may also share information to comply with laws and regulations.
  
  
  
  

4️⃣ Data Security

We implement industry-standard measures to protect your data and ensure your shopping experience is safe and secure.

5️⃣ Your Rights

You have the right to:

Access, update, or delete your personal information.

Opt-out of marketing communications at any time.


Request a copy of the personal data we hold about you.

6️⃣ Cookies

We use cookies to improve your experience, including keeping your cart saved and understanding how you interact with our site. You can disable cookies through your browser settings.

7️⃣ Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

8️⃣ Contact Us

If you have questions about this Privacy Policy, please contact us at:

📧 twosolesstore@gmail.com

📱 [our WhatsApp/Contact Number +923338706712]